An experienced leader in business strategy, marketing and digital, Anita works as a freelance consultant helping companies who want to grow their business by improving the experience they provide to their customers.
*** Are you looking to grow your income by increasing sales conversion or improving repeat business?
*** Are you receiving inconsistent customer/client feedback or are your competitors improving their offer?
*** Have you invested in digital but not yet seen the commercial return?
*** Do you want the digital transformation of your strategies, services and processes to be customer rather than IT or product led?
You know there is an opportunity to improve your customer experience but not sure where to start or how to make sure any investment drives real commercial advantage. You want to move quickly and see the results, you want a team who can help you think differently and who understand your business.
I will work with you to solve these issues, helping you understand where to focus and create initiatives to continuously improve your customer or client experience to create sustained growth. My passion is helping companies be more customer centric, but in a way which is focused on the financial return. Proving business growth really does come from being more customer centric.