Business Advice

Top Tips for Increased Customer Satisfaction

Do you want your customers who rave about you to everyone they meet? Do you know that a good review from a past client can be better than thousands spent on PR and marketing?⠀⠀⠀⠀⠀⠀⠀⠀⠀Recently we asked our members for their top tips for increasing customer satisfaction and we think they give incredible pause for thought….

5 Email Marketing Tips for Small Business Owners

Email marketing is a seriously cost-effective way to promote your business. At a recent Coffee Catch-Up, we organised a member-led expert surgery to specifically help our members on this important aspect of their marketing. The Surgery began as an open forum for members to put general questions to our member experts Donna Duggan and Simon…

Now is Your Time to Flourish

What a Coronacoaster! It’s certainly been a bit up and down hasn’t it?  I don’t think we were only ones left feeling a bit flat after Sunday Night. But with a few days to reflect, we truly believe this can be and is the time for your business to flourish. Certainty We’ve actually now been…

Dealing with Difficult Times in Business – Advice from our Members

Here at The Collective we have been closely following the news and government guidelines regarding the Coronavirus pandemic and wanted to assure all our members that we are taking it all very seriously. At a time like this there is an even bigger need for community, collaboration and support and we hope that all our…

Health and Safey – The Lowdown

We are delighted to have our member Jodie Symington, Founder of Moakes Health and Safety, giving us the lowdown on the fundamentals of Health and Safety (H&S) for small and medium-sized businesses. Why does a small business need a Health and Safety (H&S) Policy?If you have more than 5 employees, you will need to write…